FAQ
Are your parts genuine OEM products?
No. KOVGU supplies aftermarket replacement parts. OEM brand names and part numbers are used only to identify the application. We are not affiliated with, authorised by or endorsed by any original equipment manufacturer.
How fast will I receive a quotation?
Within 8 working hours (GMT+8) for lists received before 18:00. Lists with unclear part numbers may take longer because we verify before pricing instead of guessing.
What is the minimum order quantity?
It depends on the item. Common service parts start at one piece. Made-to-order items such as hydraulic cylinders and final drives typically start at five to ten pieces. The MOQ is stated on every product page.
Can you match a part number I only have from a photo of the old part?
Usually yes. Send the photo together with the machine model and serial number. Casting numbers, housing stamps and connector shapes are often enough to identify the reference.
Do you ship to my country?
We ship worldwide by air and sea, usually on FOB Shanghai or CIF terms. Tell us the destination port and we will include freight in the quotation so you can compare landed cost.
What packing do you use for export?
Wooden crates or reinforced cartons depending on weight, with rust preventive on machined surfaces, desiccant, and palletising rated for ocean transit. Fragile items are braced inside the crate.
What is the warranty?
Twelve months from shipment or 2,000 operating hours, whichever comes first, against manufacturing defects. Wear parts and damage caused by contaminated oil or incorrect installation are excluded.
Can you supply parts that are not in the catalogue?
Yes. Around a third of what we ship is sourced on request. Send the part number, machine model and quantity through the quote form and we will confirm availability.
Can’t find your part number?
Send it to us — we source beyond the catalog. Include the machine model and a photo if you have one.